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Refund policy
- All snacks and items are free of damage and breakage when the order is shipped from our warehouse. Although our products are packed very carefully, damages may occur in transit or products may not reach their final destination. If your order arrives broken or damaged, please reach out to our Customer Support from our Support Contact Form within 7 days of receipt and include pictures as mentioned below within your report submission in order for our support team to expedite a resolution:
- Pictures of all sides of the box (applies to both missing and damaged item issue)
- Pictures of all items received in the box (applies to both missing and damaged item issue)
- Pictures of individual items, showing the damaged part (applies to damaged item issue)
- Damaged items will be reviewed by the support agent and a replacement or refund will be issued only for damaged products and does not cover or include packaging of said item.
- Validity of a damaged item will be at the discretion of the support agent. Broken items such as cookies, chips, or other fragile snacks also may not qualify for replacement.
- No refunds can be issued if a wrong address is provided when placing the order.
- If we are at fault and make a mistake in fulfilling your order, we will accommodate to ensure you receive a new order without any further costs.